Customer Service - Warranty & Care

We strive to prevent complaints. If an item is defective or damaged during delivery, please let us know as soon as possible. You can do this at the nearest Suitable store or our customer service.

To report a complaint, send an email to [email protected] stating your name, telephone number and a photo of any damage or defects.

We will do our utmost to provide a personal response within a few hours. If it is busier than expected, you can expect an answer within 5 working days. Together we look for a suitable solution, such as repair, exchange or refund of the purchase price.

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Does an item not meet the expected quality or has damage occurred through no fault of your own? Then you can rely on the legal guarantee. This means that you are entitled to free repair, replacement of the item or refund of the purchase price. It is important to report defects as soon as possible within the expected life of the item.

You also receive a manufacturer's warranty for certain items in our range. This is an extra guarantee that an importer or manufacturer gives. This includes manufacturing defects such as loose seams, broken zippers or other defects not caused by normal wear and tear. The manufacturer or importer sets conditions and a term for this warranty. Suitable has no influence on this.

We guarantee that you can wear Suitable items every week for at least a year without needing to be replaced. In addition, they retain their vibrant colors and comfortable fit even after repeated washing. Does the item not meet your expectations or did something go wrong during washing? We are happy to think along with you to find a suitable solution.

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If the item you ordered does not meet your expectations or arrived damaged, please contact us as soon as possible. Our colleagues will be happy to work with you to find a suitable solution.

Are you not satisfied with the way we have handled your complaint? For assistance with a cross-border complaint, you can contact the European Consumer Centre in your country of residence. If we are unable to resolve the matter together, the dispute may also be submitted to the independent Thuiswinkel Disputes Committee. More information can be found at www.degeschillencommissie.nl.

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Is an item damaged or defective? Throwing it away would be a waste. A local tailor can often repair it for you.

Please contact us first so we can assess the issue and determine the most suitable solution. Can the item be repaired? In consultation with us, you can have it repaired by a tailor near you. We can offer you a coupon as a contribution towards the repair costs.

Read more about sustainability at Suitable

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You don't have to throw away damaged clothing straight away. In many cases, a garment can easily be repaired, for example by sewing up a tear, reattaching a button, replacing a zip or repairing a pocket.

Repair instead of throwing away

We recommend asking a local tailor about the repair options. This way, you can extend the life of your clothing and enjoy wearing it for longer.

Read here for more information about caring for and maintaining your clothing

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Make sure you always have a few basic thread colours at home. Black, white, brown and blue are the most common colours and match most of your wardrobe. In addition, a small needle set is essential for everyday household sewing tasks.

With just a few simple steps, you can quickly and neatly reattach a button yourself. Follow the instructions below:

• Start by choosing the right thread colour that matches your garment.
• Use a double thread to make the job faster and stronger.
• Pull the thread through the eye of the needle so that an equal length sticks out on both sides.
• Tie a knot at the end of the thread.
• Position the button in the right place on the fabric; pay attention to the placement of the other buttons.
• Insert the needle from underneath through the fabric and then through one of the buttonholes. Pull the thread tight after each stitch.
• Repeat this several times through the different holes to ensure the button is firmly attached.
• Wrap the thread a few times around the stitches between the button and the fabric to strengthen the attachment.
• Secure the thread with a small knot close to the fabric and carefully trim the end.

With these steps, your button will be neatly and securely reattached, and you can confidently continue wearing your garment.

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Pilling occurs due to friction while wearing, for example under the arms, on the back or when carrying a bag. This is a natural property of many fabrics and is part of normal use.

Pilling is therefore not covered by warranty, but it can be reduced by gently depilling the garment and caring for it according to the washing instructions.

• Wash clothing inside out.
• Use a laundry bag for delicate fabrics.
• Wash at a low temperature with mild detergent.
• Avoid friction with bags or rough surfaces.
• Use a pilling remover to keep the garment looking good.

Pilling is not a quality issue, but a natural material phenomenon.

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It can be quite a shock when your trousers come out of the wash with white streaks. These streaks are usually caused by detergent residue. This often happens when the washing machine is overloaded, too much detergent has been used or the machine needs cleaning.

Fortunately, this is usually easy to fix. The streaks will often disappear if you rinse the trousers again or wash them again using an extra rinse cycle. You can also use a little vinegar: dab the streaks with a mixture of equal parts water and vinegar, then wash the trousers again.

To prevent this from happening again, try using a little less detergent and avoid overloading the drum so that everything can circulate properly. It is also a good idea to clean your washing machine regularly, including the detergent drawer, filters and rubber seals. Running a hot cycle with a washing machine cleaner once a month will also help keep your machine fresh and free from detergent residue.

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Always follow the care label on the garment; it provides the correct maintenance instructions.

• Unsure? Then wash at a lower temperature and use a mild detergent.
• Never wash delicate materials at a higher temperature than recommended.
• Wash jeans as little as possible and preferably inside out.

Deviating from the care instructions may affect the warranty.

For delicate materials, knitwear and items with details, we recommend using a laundry bag. This protects the fabric from pulling, pilling and friction in the drum.

This helps prevent damage that is not covered by warranty.

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